The healthcare industry is quickly becoming a dominant sector of the American economy – recession proof, some say – so it is easy to understand that each physical healthcare facility of any type is a significant strategic asset that requires rigorous upkeep by in-house staff and third-party vendors.
Tag
Work Order
Service Requests: email with comments action
This action is available for service requests in any status. It opens up a messaging screen with the service request details, and a field to add comments.
Updates to PropertyTRAK Notifications Rules
The benefit is improved communications to improve work flow oversight via email.
More details go to the Work Order when the Work Order is approved
Requesters can provide information regarding the request using the more details field. This field now automatically carries over to the work order upon approval.
Staff with no permissions can create service requests and view own requests
This change provides a new level of staff role to enable staff to have very limited work order access, but still be able to submit service requests like an employee or tenant user.
Work Order Created page: Complete and Close button
Adding this button enables more efficient logging and evaluation of work that has been completed.
Projects: Increased Integration of Work Orders for Tasks
Previously, work orders were added to tasks from the action dropdown of the task list. Now, work orders can be added while creating a task.
Setting departments for the service request form
Departments need to be set whenever an existing user group is assigned to an additional property.
Limiting Staff Access: Divisions
A division is a level used to limit staff access by location. Divisions can be used to segregate properties according to regions, campuses, and properties or groups of properties. Staff in the Top Level have access to all divisions and properties.
Limiting Staff Access: Departments
A department is a distinct staff work team, for example: Facilities, Information Technology. Each department has its own equipment, work orders, staff users, and projects. Departments span all divisions and properties. Staff in the Global department have access to all departments.