This action is available for service requests in any status. It opens up a messaging screen with the service request details, and a field to add comments.
Tag
Service Request
Approve Service Request Page: Change Property
The benefit is the coordinator can now correct or change the property assignment on the service request
Setting departments for the service request form
Departments need to be set whenever an existing user group is assigned to an additional property.
Create Work Order from Equipment Item
When creating a work order from an equipment item (or subcomponent item), the Department field and the equipment field are locked in. The service location and type designator are automatically filled in based on the equipment item, but can be changed if necessary.