At first glance, bank facilities management and day-to-day operations appears to concern the supervision of their physical aspects, inner workings and environments. According to the American Bankers Association, nearly 80% of banking customers still prefer to visit banking locations, branch offices, and ATMs, rather than conduct their banking business via online resources. Given that data, it is easy to understand that the bank’s physical locations and facilities are a significant strategic asset. When operating with efficiency, a banking facility can also support business goals, aid in employee retention and reduce the cost of generating revenues. But in the end, the customers come first.
A recent study by the FDIC showed that, on average, the number of physical branch offices per banking institution had risen from 6.3 to 9.5 in the last decade. The banking market has become highly competitive. Banking customers now desire a better banking customer experience within the walls of retail branches – which many have changed in recent years to affect the appearance of a hotel lobby, instead of a financial institution.
To compete in the market and achieve growth rate goals, all aspects of banking facilities management must be aligned with banking business goals: attracting new banking customers, retaining their accounts and selling them financial products and services. To support this new direction and effort, bank facilities managers are working to streamline processes and enhance operating efficiency at every turn. The forward-thinking facilities manager therefore not only looks to better manage their facilities – but to also support the physical environments that strengthen customer relationships through experience and reduce long-term operational costs at the same time.
Technology, as with leading-edge facilities management software, is allowing bank management to leverage improved systems for facilities management that support business goals and minimize business interruptions. Banks can now utilize software that allows them to strategically manage their facilities and create gains that benefit their bottom line.
PropertyTrak by AirMass was designed to deliver a comprehensive and proactive set of tools for facilities managers overseeing mid-sized and large banks or credit unions – including branch headquarters, ATMs, supermarket banking centers and other locations around their communities. With PropertyTrak, bank facilities managers can schedule, track and manage maintenance for their every facility. They can also optimize energy usage, maintain standards of safety and control overhead costs.
Some benefits of the PropertyTrak by AirMass facilities software for bank branches:
· Computerized Maintenance Management System (CMMS)
· Work orders can be scheduled on a daily, weekly or monthly basis
· Enterprise-level Computer Aided Facility Management (CAFM)
· Scheduled maintenance to prevent equipment breakdown
· Improved service and enhanced efficiencies
· Integrated Workplace Management System (IWMS)
· Ability to create plans for specific events and emergency preparedness
· Enterprise Asset Management (EAM)
· Work order tracking
· Better physical support for employee productivity
· Equipment history reporting
· Vendor communication
PropertyTrak by AirMass is an integrated suite of desktop applications that was developed to help facilities managers in mid-sized to large banks (those with 6 to 250 branches) or credit unions reduce business processes and streamline operations.
To learn more about related facilities management topics, read the monthly blog articles here at PropertyTrak by AirMass.