{"id":231476,"date":"2023-02-08T15:46:41","date_gmt":"2023-02-08T21:46:41","guid":{"rendered":"https:\/\/www.propertytrak.com\/site\/?p=231476"},"modified":"2024-06-13T12:13:00","modified_gmt":"2024-06-13T17:13:00","slug":"providing-your-visitors-with-restroom-qr-codes-will-raise-maintenance-standards","status":"publish","type":"post","link":"https:\/\/www.propertytrak.com\/site\/providing-your-visitors-with-restroom-qr-codes-will-raise-maintenance-standards\/","title":{"rendered":"Providing your visitors with Restroom QR Codes will raise \u00a0Maintenance Standards"},"content":{"rendered":"\n\n\n\n[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”24px|||||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding=”||0px||false|false” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”30px” text_line_height=”1.4em” header_2_text_align=”center” header_2_font_size=”30px” text_orientation=”center” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″ text_font_size_last_edited=”on|phone” text_font_size_phone=”22px” text_font_size_tablet=”30px”]

Providing your visitors with Restroom QR Codes will raise <\/b>Maintenance Standards to the next level.
It\u2019s good for business and it <\/b>reduces costs.<\/b><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

\n
QR Codes offering Checklists enable Guests to directly submit Service Requests for public areas \u00a0resulting in increased management control, enhanced FM services, and lowered costs.<\/strong><\/div>\n
\n

After utilizing <\/span>QR Codes<\/span> within PropertyTRAK\u2019s Computerized Maintenance Management System on\u00a0 equipment to track and reduce costs for operations maintenance, Compass Health Network (CHN)\u00a0 developed a unique QR Code application that amplified their ability to maintain their public areas.\u00a0 CHN\u2019s analysis of the results from utilizing a CMMS has led to equipment and process changes that\u00a0 have further enhanced its corporate image, improved guest satisfaction, and financially benefited the\u00a0 corporation.\u00a0<\/span><\/p>\n

Compass Health Network\u00a0\u00a0<\/b><\/p>\n

Compass Health Network is a nonprofit health care organization that provides a full continuum of family\u00a0 health support services including: behavioral health and substance use disorder services, as well as\u00a0 primary and dental health services throughout Missouri. Based in Clinton, Missouri, CHN maintains 100\u00a0 facilities and properties across the entire state.\u00a0\u00a0<\/span><\/p>\n

Previous Operations\u00a0<\/b><\/p>\n

There are 390 restrooms across their 100 facilities that must be continually serviced, resupplied,\u00a0 sanitized and maintained. <\/span>Recurring Work Orders <\/span>are used to ensure that scheduled janitorial services\u00a0 and inspections periodically bring these public areas back up to corporate standards. Between\u00a0 scheduled services, there was no formal way to learn if maintenance was needed for a specific restroom at a particular facility.<\/span><\/strong><\/p>\n <\/strong>\n

<\/strong>Key Concerns\u00a0<\/b><\/p>\n<\/div>\n

\n
    \n
  1. Identify specific equipment and assets that can be included in Budgets for replacement or\u00a0 enhancement that will help reduce staff time and operational costs.\u00a0<\/span><\/li>\n
  2. Identify potential changes to service frequency and staff procedures that will cost-effectively\u00a0 improve the image of high-traffic public areas presented to clients and guests.\u00a0<\/span><\/span><\/strong><\/li>\n<\/ol>\n<\/div>\n<\/header>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”0px||0px||true|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” link_text_color=”#0d73be” header_3_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]
    \n
    \n

    Change Decision\u00a0<\/b><\/p>\n

    COVID-19 mitigation experience had convinced CHN management that a proactive approach to visitor\u00a0 health and safety can be critically important to the corporation\u2019s bottom line. A client or guest\u2019s first\u00a0 impression from a public restroom often determines their confidence in the corporation and its mission.\u00a0 Employees and staff were already launching service requests from <\/span>Integrated QR Code technology<\/span> using the PropertyTRAK CMMS <\/span>Mobile App<\/span>. CHN wanted to implement a comparable solution for\u00a0 guest visitors.<\/span><\/strong><\/p>\n

    The Solution<\/strong> <\/p>\n

    1. Create a \u201cservice needed\u201d sign with a location-specific QR Code linked to the PropertyTRAK CMMS as a high-priority\u00a0service request. <\/p>\n

    2. Post the signs in all 390 public restrooms so that the QR Code can be scanned by a visitor\u2019s smartphone. <\/p>\n

    3. The visitor\/guest is presented a simple form with a checklist of supplies and service maintenance options which may be requested anonymously if desired<\/p>\n<\/div>\n<\/header>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2023\/02\/PropertyTRAK_QRCodes_Restroom-Sign-799×1024-1.png” _builder_version=”4.18.0″ _module_preset=”default” title_text=”PropertyTRAK_QRCodes_Restroom-Sign-799×1024″ width=”70%” module_alignment=”center” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”0px||0px||true|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”2_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2023\/02\/PropertyTRAK_Restroom-Services-Form.png” _builder_version=”4.18.0″ _module_preset=”default” title_text=”PropertyTRAK_Restroom-Services-Form” width=”55%” module_alignment=”center” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” link_text_color=”#0d73be” header_3_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

    \n
    \n

    Uniquely Solved Concerns<\/strong> <\/p>\n

    1. Easy access and participation by using the visitor\u2019s own smartphone. Quickly scan a\u00a0 ocation-specific QR Code to display a simple request form that is automatically linked to their PropertyTRAK CMMS. <\/p>\n

    2. Timely response is important for a quality experience and it is facilitated by the same automated notifications used throughout PropertyTRAK. Guest submittals receive high priority and the system logs and tracks all requests through completion. <\/p>\n

    3. Standardized solutions can be set up once and rolled out quickly to all facilities. The Checklist Protocols are easily integrated into the Custom Service Request Form. The service request may be submitted anonymously to assure greater participation and compliance. <\/p>\n

    4. Multiple Departments can use this public access concept to handle unique areas that are under their responsibility: parking issues, handicap access concerns, unattended lobby areas, kitchens\/food service, and after-hours contact information.<\/p>\n<\/div>\n<\/header>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” link_text_color=”#0d73be” header_3_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

    Resulting Impact & Cost Savings<\/strong> <\/p>\n

    Integrating the use of public access QR Codes directly into the Operations Department workflow allows the CHN team to be more responsive to client and visitor needs. Through integrations, it is estimated that CHN incurred labor costs of $35,000 annually on high-priority, one-off service requests from their restrooms alone. <\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” column_structure=”1_2,1_2″][et_pb_column _builder_version=”4.18.0″ _module_preset=”default” type=”1_2″][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2023\/02\/PropertyTRAK_MO-Restroom-Service-Requests-1024×615-1.png” _builder_version=”4.18.0″ _module_preset=”default” title_text=”PropertyTRAK_MO-Restroom-Service-Requests-1024×615″ hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column _builder_version=”4.18.0″ _module_preset=”default” type=”1_2″][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2023\/02\/PropertyTRAK_Restroom-Services-by-Prct-1024×615-1.png” _builder_version=”4.18.0″ _module_preset=”default” title_text=”PropertyTRAK_Restroom-Services-by-Prct-1024×615″ hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” link_text_color=”#0d73be” header_3_line_height=”1.6em” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]

    The goal was to reduce the cost to $11,000 annually by addressing the 68% ($24,000) of requests that are for interim resupply. This reduction comes about in part by revising requirements (supply replacement level, etc.) on the recurring servicing work orders. With usage trends from specific restrooms, container capacities are expanded (dispensers for hand soap, paper towels, and toilet paper rolls) to better meet demand.<\/p>\n

    Benefits to CHN\u00a0<\/b><\/p>\n

    The CHN operations team continues to accumulate data through the PropertyTRAK CMMS solution\u00a0 that will drive decisions for the most cost-effective changes to resolve on-going issues. They are able to\u00a0 focus on specific issues at specific locations, so they don\u2019t have to rely on one-size-fits-all\u00a0 enhancements. The reduction of hours spent on extra service requests help limit overtime costs and\u00a0 better manage the growth of the size of their required maintenance staff. By listening to their clients and\u00a0 visitors, and quickly responding with specific solutions, everyone associated with Compass Health\u00a0 Network can be proud of the <\/span>high-quality, safe environment<\/span> maintained for clients and visitors.\u00a0\u00a0<\/span><\/p>\n

    Final Comment\u00a0<\/b><\/p>\n

    \u201cPropertyTRAK has the flexibility to allow us to enhance and expand our uses of their\u00a0 application to unique areas previously not considered. These cost savings benefit the entire\u00a0 organization. They are key to our ability to best manage our facilities and operations.\u201d\u00a0 Daniel Grzenia, Senior Director of Facilities, Compass Health Network<\/span><\/i><\/p>\n

    PropertyTRAK is a cloud-based Operations CMMS software solution, designed to manage assets and\u00a0 buildings for sustainability. Clients benefit from the ability to organize, automate and simplify workflow\u00a0 events and communications. PropertyTRAK has more than 15 years\u2019 experience supporting clients\u00a0 nation-wide with broad capabilities including industrial-level Mobile Applications for iOS and Android\u00a0 devices.<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ prev_background_color=”#ffffff” next_background_color=”#ffffff” admin_label=”sched demo gradient BG” _builder_version=”4.16″ background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_stops=”#0d73be 55%|#003e91 100%” background_color_gradient_start=”#0d73be” background_color_gradient_start_position=”55%” background_color_gradient_end=”#003e91″ background_image=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2020\/04\/T3-scaled.jpg” parallax=”on” parallax_method=”off” custom_padding=”23px||51px||false|false” top_divider_style=”arrow2″ top_divider_flip=”vertical” top_divider_arrangement=”above_content” bottom_divider_style=”arrow2″ da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ width=”60%” max_width=”1432px” module_alignment=”center” animation_style=”zoom” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2020\/06\/PropoertyTrakLogo.png” title_text=”PropoertyTrakLogo” _builder_version=”4.16″ width=”21%” width_tablet=”” width_phone=”55%” width_last_edited=”on|phone” module_alignment=”center” animation_style=”slide” animation_direction=”top” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ text_font=”Montserrat||||||||” header_text_color=”#0d73be” header_letter_spacing=”7px” header_3_font=”Montserrat||||||||” header_3_text_align=”center” header_3_text_color=”#ffffff” header_3_font_size=”32px” text_orientation=”center” min_height=”11px” custom_padding=”11px||||false|false” global_colors_info=”{}”]

    SCHEDULE A DEMO<\/h1>\n

    There are many more great features and customizations than we can pack into our website, so give us a few minutes of your time and we’ll tell you all about what PropertyTRAK can do for your business. Small, medium, or large, we are your operations and maintenance solution!<\/p>[\/et_pb_text][et_pb_contact_form use_spam_service=”on” recaptcha_list=”ProprtyTRAK|ProprtyTRAK-0″ recaptcha_min_score=”0.7″ email=”INFO@propertytrak.com, kimkramer@me.com” custom_message=”%%name%% would like to schedule a PropertyTRAK demo.||et_pb_line_break_holder||||et_pb_line_break_holder||%%name%% is with %%company%%.||et_pb_line_break_holder||Email is %%email%%.||et_pb_line_break_holder||The phone number is %%phone%%.||et_pb_line_break_holder||Their message to PropertyTRAK is:||et_pb_line_break_holder||%%message%%” success_message=”Thank you for requesting a demo. We will contact you very soon!” submit_button_text=”SCHEDULE A DEMO” _builder_version=”4.16″ _unique_id=”ade61997-4897-447f-8831-f8c050fbb64a” form_field_background_color=”rgba(34,34,34,0.42)” form_field_text_color=”#ffffff” captcha_text_color=”rgba(34,34,34,0.85)” captcha_font_size=”20px” custom_button=”on” button_text_color=”#222222″ button_bg_color=”#E9E37D” button_border_color=”#ffffff” button_border_radius=”31px” button_letter_spacing=”2px” button_font=”Poppins|||on|||||” width=”70%” width_tablet=”” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” captcha_font_size_tablet=”” captcha_font_size_phone=”15px” captcha_font_size_last_edited=”on|phone” button_text_size_tablet=”” button_text_size_phone=”15px” button_text_size_last_edited=”on|phone” button_letter_spacing_tablet=”” button_letter_spacing_phone=”0px” button_letter_spacing_last_edited=”on|phone” box_shadow_style_button=”preset1″ global_colors_info=”{}” button_letter_spacing__hover_enabled=”on|hover” button_letter_spacing__hover=”5px” button_bg_color__hover=”#0d73be” button_bg_color__hover_enabled=”on|hover”][et_pb_contact_field field_id=”name” field_title=”Name” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”email” field_title=”Email Address” field_type=”email” _builder_version=”4.16″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_contact_field][et_pb_contact_field field_id=”phone” field_title=”Phone” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”company” field_title=”Company Name” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_contact_field][et_pb_contact_field field_id=”message” field_title=”Message” fullwidth_field=”on” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_contact_field][\/et_pb_contact_form][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n\n\n\n","protected":false},"excerpt":{"rendered":"

    QR Codes offering Checklists enable Guests to directly submit Service Requests for public areas resulting in increased management control, enhanced FM services, and lowered costs.<\/p>\n","protected":false},"author":10,"featured_media":231481,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[77],"tags":[110,100,99,93,105],"dipi_cpt_category":[],"class_list":["post-231476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-analytics","tag-data-reporting","tag-operations","tag-qr-codes","tag-recurring-maintenance"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/posts\/231476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/comments?post=231476"}],"version-history":[{"count":15,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/posts\/231476\/revisions"}],"predecessor-version":[{"id":23417450,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/posts\/231476\/revisions\/23417450"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/media\/231481"}],"wp:attachment":[{"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/media?parent=231476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/categories?post=231476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/tags?post=231476"},{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.propertytrak.com\/site\/wp-json\/wp\/v2\/dipi_cpt_category?post=231476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}