{"id":229378,"date":"2020-07-08T16:37:21","date_gmt":"2020-07-08T21:37:21","guid":{"rendered":"https:\/\/www.propertytrak.com\/site\/?p=229378"},"modified":"2023-07-14T13:21:52","modified_gmt":"2023-07-14T18:21:52","slug":"service-requests-email-with-comments-action","status":"publish","type":"post","link":"https:\/\/www.propertytrak.com\/site\/service-requests-email-with-comments-action\/","title":{"rendered":"Service Requests: email with comments action"},"content":{"rendered":"\n\n\n\n\n\n\n\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.9&#8243;][et_pb_row _builder_version=&#8221;4.4.9&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.9&#8243;][et_pb_text _builder_version=&#8221;4.4.9&#8243; text_font=&#8221;Montserrat||||||||&#8221; hover_enabled=&#8221;0&#8243;]<p><span>A new action is available in the Actions dropdown menu for staff users with work order edit permission:<\/span><\/p>\n<p><em>email with comments<\/em>. This action is available for service requests in any status. It opens up a messaging screen with the service request details, and a field to add comments.<\/p>\n<p><strong><span>Benefit<\/span><\/strong><span>: Improved communications with requester and other staff by providing service request details via email.<\/span><\/p>\n<p><a href=\"https:\/\/www.propertytrak.com\/blog\/wp-content\/uploads\/2013\/08\/2013-08-email-service-request.png\"><img decoding=\"async\" class=\"size-full wp-image-275 aligncenter lazyload\" title=\"2013-08-email service request\" data-src=\"https:\/\/www.propertytrak.com\/blog\/wp-content\/uploads\/2013\/08\/2013-08-email-service-request.png\" alt=\"screenshot of email with comments action\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/p>\n<p>After selecting the email with comments action, staff will see the messaging screen, with the ability to select any user in your account.<\/p>\n<p><span>1. Select User Role: Staff, Vendor, User Group.<\/span><\/p>\n<p>2. Select Recipients in the<span>\u00a0<\/span><strong>Available<\/strong><span>\u00a0<\/span>box and press the arrow button<span>\u00a0<\/span><strong>\u2013&gt;<\/strong><span>\u00a0<\/span>to move to the<span>\u00a0<\/span><strong>Assigned<\/strong><span>\u00a0<\/span>box.<\/p>\n<p><a href=\"https:\/\/www.propertytrak.com\/blog\/wp-content\/uploads\/2013\/08\/2013-08-email-service-request-2.png\"><img decoding=\"async\" class=\"size-full wp-image-276 aligncenter lazyload\" title=\"2013-08-email service request-2\" data-src=\"https:\/\/www.propertytrak.com\/blog\/wp-content\/uploads\/2013\/08\/2013-08-email-service-request-2.png\" alt=\"screenshot of communications screen\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/p>\n<p><span>3. Type message in the Message box. Service request details below are automatically provided and are not editable.<\/span><\/p>\n<p>4. Press<span>\u00a0<\/span><strong>Send Message<\/strong><span>\u00a0<\/span>button to send email.<\/p>\n<p><span>Email will be sent to the email address of the recipients via PropertyTRAK messaging.<\/span><\/p>\n<p>Potential uses:<\/p>\n<ul>\n<li>Contact the requester for more details regarding the request.<\/li>\n<li>Request comment from another staff user about the request.<\/li>\n<li>Notify any user with the details of the request.<\/li>\n<\/ul>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>This action is available for service requests in any status. 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