{"id":229373,"date":"2020-07-08T16:36:07","date_gmt":"2020-07-08T21:36:07","guid":{"rendered":"https:\/\/www.propertytrak.com\/site\/?p=229373"},"modified":"2023-07-14T13:24:03","modified_gmt":"2023-07-14T18:24:03","slug":"updates-to-propertytrak-notifications-rules","status":"publish","type":"post","link":"https:\/\/www.propertytrak.com\/site\/updates-to-propertytrak-notifications-rules\/","title":{"rendered":"Updates to PropertyTRAK Notifications Rules"},"content":{"rendered":"\n\n\n\n\n[et_pb_section fb_built=”1″ _builder_version=”4.4.9″][et_pb_row _builder_version=”4.4.9″][et_pb_column type=”4_4″ _builder_version=”4.4.9″][et_pb_text _builder_version=”4.4.9″ text_font=”Montserrat||||||||” hover_enabled=”0″]

Benefit<\/span><\/strong>: improved communications to improve work flow oversight via email.<\/span><\/p>\n

1. Department change notification to original department coordinator<\/h3>\n

When the department of a service request is changed, the coordinator and co-coordinator of the new department are notified (follows the Service Request Created rule under contact methods for the email).<\/p>\n

A new notification has been added so that the coordinator and co-coordinator for the original department are also notified that the department has been changed (follows the Service Request Cancelled rule under contact methods for the email address).<\/p>\n

2. Staff cancels a Service Request.<\/h3>\n

When a requester cancels a pending service request, the department coordinator and co-coordinator are notified (follows the Service Request Cancelled rule under contact methods for the email address).<\/p>\n

When a staff user cancels a service request, the requester is notified (follows the Service Request Cancelled rule under contact methods for the email address).<\/p>\n

A new notification has been added so that the department coordinator and co-coordinator will receive a notification. (follows the Service Request Cancelled rule under contact methods for the email address). Note that if the staff who cancels a service request is the coordinator or co-coordinator, they do not receive notification.<\/p>\n

3. Update Work Order<\/h3>\n

For clients using departments, work order updated notifications were going to the (global) property coordinator and property co-coordinator instead of to the department coordinator and co-coordinator. These messages are sent whenever the details of a work order are edited.<\/p>\n

Now, these update notifications go to the department coordinator and co-coordinator (follows the Work Order Updated rule under contact methods for the email address).<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n\n\n\n\n","protected":false},"excerpt":{"rendered":"

The benefit is improved communications to improve work flow oversight via email.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[114],"tags":[112,99,108,95],"dipi_cpt_category":[],"class_list":["post-229373","post","type-post","status-publish","format-standard","hentry","category-corporate-headquarter","tag-management","tag-operations","tag-work-order","tag-workflow"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t