{"id":23417963,"date":"2023-07-19T15:15:30","date_gmt":"2023-07-19T20:15:30","guid":{"rendered":"https:\/\/www.propertytrak.com\/site\/?page_id=23417963"},"modified":"2025-01-03T12:50:14","modified_gmt":"2025-01-03T18:50:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.propertytrak.com\/site\/support\/","title":{"rendered":"Client Support"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ background_image=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2020\/05\/KC.jpeg” parallax=”on” parallax_method=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.16″ width=”60%” width_tablet=”” width_phone=”80%” width_last_edited=”on|phone” max_width=”1284px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”40px|20px|40px|20px|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”5px” border_color_all=”#d8d8d8″ box_shadow_style=”preset1″ box_shadow_color=”#222222″ global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”Montserrat|300|||||||” header_font=”|||on|||||” header_text_color=”#0041a3″ header_font_size=”32px” header_letter_spacing=”4px” header_3_font=”Montserrat||||||||” header_3_text_align=”center” header_3_text_color=”#ffffff” header_3_font_size=”32px” custom_margin_tablet=”” custom_margin_phone=”||5px||false|false” custom_margin_last_edited=”on|phone” custom_padding=”2px|||||” global_colors_info=”{}”]<\/p>\n

CLIENT SUPPORT<\/h1>\n

We’re here to help.<\/h2>\n

Please use this form to submit issues with software performance or other system-related questions.<\/p>\n

For general information or to schedule a demo, please complete this form<\/a><\/span><\/span>.<\/p>\n

[\/et_pb_text][et_pb_divider color=”#0d73be” divider_position=”center” _builder_version=”4.16″ width=”71%” module_alignment=”center” custom_margin=”||27px||false|false” global_colors_info=”{}”][\/et_pb_divider][el_gravity_forms_styler gravity_form_id=”3″ input_bg_color=”#efefef” input_custom_padding=”15px||15px||true|false” submit_custom_padding=”10px|20px|10px|20px|true|true” submit_bg_color=”#E9E37D” _builder_version=”4.24.2″ _module_preset=”default” label_font=”Open Sans|500|||||||” label_text_color=”#000000″ submit_button_text_font=”|600||on|||||” submit_button_text_font_size=”17px” submit_button_text_letter_spacing=”1px” success_message_text_align=”center” success_message_font_size=”18px” text_orientation=”left” width=”90%” module_alignment=”center” custom_css_free_form=”.selector .gform_footer {|| display: flex;|| justify-content: flex-end;||}||||.selector .gform_button {|| display: inline-block;||}” border_radii_input=”on|25px|25px|25px|25px” border_width_all_input=”0px” border_radii_submit_button=”on|25px|25px|25px|25px” border_width_all_submit_button=”2px” border_color_all_submit_button=”#FFFFFF” box_shadow_style_submit_button=”preset1″ box_shadow_style_button=”preset1″ locked=”off” global_colors_info=”{}” button_bg_color__hover=”#0d73be” button_bg_color__hover_enabled=”on|hover” button_letter_spacing__hover=”5px” button_letter_spacing__hover_enabled=”on|hover” submit_bg_color__hover_enabled=”on|hover” submit_bg_color__hover=”#0D73BE” submit_bg_enable_color__hover=”on”][\/el_gravity_forms_styler][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Feature – Image Left” module_id=”features” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”68px|0px|1px|0px||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ width_tablet=”” width_phone=”90%” width_last_edited=”on|phone” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_font=”Poppins|700|||||||” header_text_color=”#0d73be” header_letter_spacing=”13px” header_line_height=”1.3em” header_font_size_tablet=”” header_font_size_phone=”18px” header_font_size_last_edited=”on|phone” header_letter_spacing_tablet=”” header_letter_spacing_phone=”3px” header_letter_spacing_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

REQUEST. APPROVE. WORK. RESULTS.<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ disabled_on=”on|on|off” admin_label=”GIF & Features” _builder_version=”4.4.8″ width=”100%” max_width=”1270px” global_module=”230958″ global_colors_info=”{}”][et_pb_column type=”1_3″ admin_label=”Left Blurbs” _builder_version=”4.16″ custom_padding=”32px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Oswald|700||on|||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#edbb5f” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Total control in the<\/h2>\n

[\/et_pb_text][et_pb_blurb title=”START A SERVICE REQUEST” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”right” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”50px||||false|false” animation_style=”slide” animation_direction=”left” animation=”right” global_colors_info=”{}”]<\/p>\n

There’s no better place to initiate a service request than where the service is needed. Open a service request right from your phone or tablet.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”SCAN QR CODE TO TRACK & SERVICE” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”right” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” animation_style=”slide” animation_direction=”left” animation_delay=”150ms” animation=”right” global_colors_info=”{}”]<\/p>\n

PropertyTRAK provides unique QR codes to tracks assets and equipment. When it’s time for inventory or service, a quick scan ensures accuracy and compliance.\u00a0<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”MANAGE PROPERTIES & EQUIPMENT” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”right” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” animation_style=”slide” animation_direction=”left” animation_delay=”300ms” animation=”right” global_colors_info=”{}”]<\/p>\n

With the ability to attach photos and documents, details about properties, equipment acquisition, maintenance logs, and financial data are all at your fingertips.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”COMMUNICATE WITH TEAM & VENDORS” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”right” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” animation_style=”slide” animation_direction=”left” animation_delay=”450ms” animation=”right” global_colors_info=”{}”]<\/p>\n

Automated email and instant messaging capabilities keep the team and outside vendors in the loop and on-task, increasing productivity, saving money and time.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ admin_label=”GIF and Button” _builder_version=”4.16″ custom_padding=”32px||||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2022\/08\/PropertyTrakGif_8.16UPDATE.gif” title_text=”PropertyTrakGif_8.16UPDATE” show_bottom_space=”off” _builder_version=”4.16″ width=”390px” module_alignment=”center” custom_margin=”-30px||||false|false” animation_style=”zoom” animation_duration=”1150ms” animation_intensity_zoom=”60%” global_colors_info=”{}”][\/et_pb_image][et_pb_button button_url=”https:\/\/www.propertytrak.com\/site\/plans-pricing” button_text=”plans & pricing” button_alignment=”center” _builder_version=”4.16″ custom_button=”on” button_text_color=”#222222″ button_bg_color=”#E9E37D” button_border_color=”#ffffff” button_border_radius=”31px” button_letter_spacing=”2px” button_font=”Poppins|||on|||||” custom_margin=”10px|||22px|false|false” box_shadow_style=”preset1″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#0d73be” button_bg_enable_color__hover=”on” button_letter_spacing__hover_enabled=”on|hover” button_letter_spacing__hover=”5px”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ admin_label=”Right Blurbs” _builder_version=”4.16″ custom_padding=”32px|||0px|false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Oswald|700||on|||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#edbb5f” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” custom_margin=”|||-18px|false|false” global_colors_info=”{}”]<\/p>\n

palm of your hands.<\/h2>\n

[\/et_pb_text][et_pb_blurb title=”TRACK WORK ORDER PROGRESS” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”left” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”50px|||-29px|false|false” animation_style=”slide” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

Easily sort Work Orders\u00a0by priority, department, and even common requests. Extensive reporting tools provide a complete history of staff, properties, and more with just a few clicks.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”RESERVE A MEETING ROOM” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”left” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px|||-29px|false|false” animation_style=”slide” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

Our new floorplan interface lets you see room layouts, as-built drawings, available equipment, furniture and more. Check the calendar and reserve a room for your next meeting.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”INITIATE EMERGENCY RESPONSE PLANS” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”left” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px|||-29px|false|false” animation_style=”slide” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

When emergency strikes, time is of the essence so the PropertyTRAK app offers customizable rapid response plans and critical messaging at your fingertips.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”MANAGE PROJECTS & CALENDARS” icon_placement=”left” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”left” body_font=”Montserrat||||||||” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px|||-29px|false|false” animation_style=”slide” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

PropertyTRAK provides a flexible calendar for tracking tasks, projects, and staff. Work orders are automatically added so you never miss a request or status update.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|on” admin_label=”GIF & Features” _builder_version=”4.4.8″ width=”100%” max_width=”1270px” custom_padding_tablet=”” custom_padding_phone=”|25px||25px|false|true” global_module=”230959″ global_colors_info=”{}”][et_pb_column type=”4_4″ admin_label=”Left Blurbs” _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” header_font=”||||||||” header_2_font=”Oswald|700||on|||||” header_2_font_size=”38px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Poppins|700||on|||||” header_3_text_color=”#edbb5f” header_3_font_size=”14px” header_3_letter_spacing=”1px” header_3_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Total control in the palm of your hands.<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.propertytrak.com\/site\/wp-content\/uploads\/2022\/08\/PropertyTrakGif_8.16UPDATE.gif” title_text=”PropertyTrakGif_8.16UPDATE” show_bottom_space=”off” _builder_version=”4.16″ width=”80%” module_alignment=”center” custom_margin=”||||false|false” animation_style=”zoom” animation_duration=”1150ms” animation_intensity_zoom=”60%” global_colors_info=”{}”][\/et_pb_image][et_pb_blurb title=”START A SERVICE REQUEST” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”left” animation=”right” global_colors_info=”{}”]<\/p>\n

There’s no better place to initiate a service request than where the service is needed. Open a service request right from your phone or tablet.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”SCAN QR CODE TO TRACK & SERVICE” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”left” animation_delay=”150ms” animation=”right” global_colors_info=”{}”]<\/p>\n

PropertyTRAK provides unique QR codes to tracks assets and equipment. When it’s time for inventory or service, a quick scan ensures accuracy and compliance.\u00a0<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”MANAGE PROPERTIES & EQUIPMENT” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”left” animation_delay=”300ms” animation=”right” global_colors_info=”{}”]<\/p>\n

With the ability to attach photos and documents, details about properties, equipment acquisition, maintenance logs, and financial data are all at your fingertips.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”COMMUNICATE WITH TEAM & VENDORS” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”left” animation_delay=”450ms” animation=”right” global_colors_info=”{}”]<\/p>\n

Automated email and instant messaging capabilities keep the team and outside vendors in the loop and on-task, increasing productivity, saving money and time.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”TRACK WORK ORDER PROGRESS” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

Easily sort Work Orders\u00a0by priority, department, and even common requests. Extensive reporting tools provide a complete history of staff, properties, and more with just a few clicks.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”RESERVE A MEETING ROOM” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

Our new floorplan interface lets you see room layouts, as-built drawings, available equipment, furniture and more. Check the calendar and reserve a room for your next meeting.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”INITIATE EMERGENCY RESPONSE PLANS” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” custom_padding=”|||0px|false|false” animation_style=”fade” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

When emergency strikes, time is of the essence so the PropertyTRAK app offers customizable rapid response plans and critical messaging at your fingertips.<\/span><\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”MANAGE PROJECTS & CALENDARS” _builder_version=”4.16″ header_font=”|600|||||||” header_text_align=”center” header_line_height=”1.3em” body_font=”Montserrat||||||||” body_text_align=”center” body_text_color=”#222222″ body_font_size=”13px” custom_margin=”30px||||false|false” animation_style=”fade” animation_direction=”right” animation_delay=”450ms” animation=”left” global_colors_info=”{}”]<\/p>\n

PropertyTRAK provides a flexible calendar for tracking tasks, projects, and staff. Work orders are automatically added so you never miss a request or status update.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/www.propertytrak.com\/site\/services\/” button_text=”See All Services” button_alignment=”center” _builder_version=”4.23.1″ custom_button=”on” button_text_color=”#222222″ button_bg_color=”#E9E37D” button_border_color=”#ffffff” button_border_radius=”31px” button_letter_spacing=”2px” button_font=”Poppins|||on|||||” custom_margin=”30px||||false|false” box_shadow_style=”preset1″ global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#0d73be” button_bg_enable_color__hover=”on” button_letter_spacing__hover_enabled=”on|hover” button_letter_spacing__hover=”5px”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.16″ width=”100%” max_width=”2560px” custom_padding=”55px|||||” custom_padding_tablet=”” custom_padding_phone=”20px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#E9E37D” divider_position=”center” _builder_version=”4.16″ width=”69%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.25.0″ background_color=”#FFFFFF” width=”100%” max_width=”1601px” custom_padding=”0px||1px|||” global_module=”23418201″ saved_tabs=”all” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ header_2_font=”Oswald|700||on|||||” header_2_font_size=”36px” header_2_letter_spacing=”1px” header_3_font=”Poppins||||||||” header_3_text_align=”center” header_3_text_color=”#0d73be” header_3_font_size=”23px” header_3_letter_spacing=”5px” global_colors_info=”{}”]<\/p>\n

CLIENT SPOTLIGHT<\/h2>\n

95% RETENTION OVER 25 INDUSTRIES<\/h3>\n

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